Terms and Conditions

1. Preliminary

 

The website is owned by: Vico House Deco GGMA 4 Holding S.L.

With address in Corbera de Llobregat (08757), C / les feixes 6

Provided with CIF number B02943926

 

It is the responsibility of the user to know the General Conditions of Sale in force at the time of the start of the Purchase process.

Vico House Deco. You can modify these General Conditions of Sale at any time. These possible modifications will not affect, in any case, the purchases that have been made prior to the approval of said modifications, which will be governed in any case by the General Conditions in force at the time of making those other purchases.

Please review the product information carefully for its specific conditions. Since these General Conditions can be completed or modified by specific clauses or conditions of certain products, especially with respect to the exclusion of the rights of withdrawal, changes or refunds.

The electronic document in which the contract is formalized will be filed by Vico House Deco., and can be consulted through our website with the authentication of your username and password or the means established in each case. A paper copy can be requested from Customer Service, info@vicohousedeco.com whose details are detailed in Clause 12 of these General Conditions of Sale.

By accepting the conditions, the user declares that they are of legal age and have sufficient legal capacity to be bound by these General Conditions of Sale.

 

2. Applicable regulations

 

This electronic contract is subject to Spanish regulations and especially to the regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE). The electronic contract will not be filed by a third party and the language for its conclusion is Spanish.

These General Conditions of Sale may be saved and reproduced at any time by the user who makes a purchase through the options of his Internet browser and must be read and accepted before finalizing the purchase.

 

3. Register as a user

 

In order to access the electronic purchase of products from Vico House Deco. it is not necessary to register as a user of the page (www.vicohousedeco.com). The purchase can be made without the need for registration.

Registration as a user is free and must be done through the Register tab provided on the website itself. At the end of the registration process, you will receive an email confirming that the process has been carried out correctly.e.

The user may access the section of registered users with their username and password or the means that, in each case, enable Vico House Deco. to authenticate users. In their profile, the user will be able to find relevant information such as that relating to previous orders or the shipping address provided.

The user may unsubscribe as such at any time by sending an email to the address: info@vicohousedeco.com. Unsubscribing as a user will entail the cancellation of your personal user data.

 

4. Term of validity of the offer

 

Without prejudice to the provisions of the specific legislation, the offers or proposals for contracting by electronic means will be valid during the period establishedVico House Deco. or, failing that, for as long as they remain accessible to the recipients.

 

5. Purchase process

 

The purchase process consists of the following steps:

(i) Product selection: Browse our page and press the "Add to Cart" button each time you want to add a product to the purchase. The shopping cart contains the name of the selected product, the quantity and the price in euros.

(ii) Start of the purchase process: To start the purchase process, press the "Proceed to payment" button.

(iii) Filling in the purchase details: Before selecting the payment method, you must fill in the purchase details and correct any errors produced in the data entry. Once you have verified your details, confirm your order.

(iv) Selection of the means of payment: Select the means of payment you prefer, accept these General Conditions of Sale by marking the corresponding tab, and press the "Finish order" button. At that time, the contract will be perfected for all purposes.

(v) Purchase confirmation: Once we receive your acceptance,Vico House Deco. will issue an on-screen confirmation that you can file and that will contain the following information:

- Order number

- Order date

- Summary of the products that are included in the purchase.

In any case,Vico House Deco. will issue a purchase confirmation by email, within a maximum period of 24 hours from receipt of the purchase order.

During the entire purchase process you can consult these General Conditions of Sale, as well as know the final price of the selected products.

Once the purchase is confirmed, the customer may not modify or cancel the order outside of the cases provided by law or in these General Conditions of Sale.

6. Price, taxes and shipping costs

 

All prices indicated on the website are referred to in euros and include those taxes and fees applicable to the Spanish territory, without prejudice to the fact that the purchase of the products from another territory could accrue the corresponding taxes and / or corresponding duties. Vico House Deco.Through the bank details entered by the user on the website, a retention will be made for the final amount of the order.

Shipping costs will appear detailed at the end of the purchase process, the user must choose the desired shipping method. These shipping costs will be paid by the user in full.

Prior to accepting the price through the "Finalize order" option, the user will be able to know the complete final price of his order, broken down, where appropriate, the amount of the increases or discounts applied, as well as the transport costs, taxes, duties or other additional services.

Product prices may vary at any time depending on the pricing policy of Vico House Deco. The products purchased will be invoiced at the price in force at the time of purchase.

7. Payment

 

 

Users may pay the price of the products purchased by any of the following means:

a) Through debit or credit cards issued by Spanish financial entities.

The payment of the user's order occurs in real time through the Virtual POS once it has been verified that the data provided is correct.

b) Through PayPal.

c) By bank transfer.

 

 

Vico House Deco. guarantees that it will treat with total security and confidentiality the personal data obtained through the registration form filled out by the user.

 

8. Invoice

 

Vico House Deco. will send the proof of purchase by email, to the address provided by the user. In addition,Vico House Deco. allows the user to download the invoice from the My Orders section in the user's personal account section. Once the order for which they want the invoice has been selected, the user must click on the Download Invoice button.ra”.

If you have placed an order as a guest and, therefore, you do not have a personal account, you must create a new account with the same email with which the order was placed and follow the steps explained above.

9. Delivery

 

Orders will be dispatched within the following territories: Mainland Spain (includes the Balearic Islands), Metropolitan France (includes Corsica), Belgium, the Netherlands, Italy (includes Sardinia and Sicily), Portugal, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Poland, Romania, Slovakia, Slovenia and Sweden.

Home delivery will be made from Monday to Friday. The user may specify any detail related to the shipment, as well as the delivery method according to the options provided byVico House Deco. in every moment.

The additional charges regarding the transport and delivery of the products will be informed to the user during the purchase process.

The user will acquire ownership of the object products once they have satisfied the entire agreed price.

In the event that delivery is not possible, Vico House Deco. is empowered to cancel the contract due to impossibility of performance and without prejudice to the claims that may be initiated Vico House Deco. in case of fraud or fault of the user.

Vico House Deco. will not be responsible for the state in which the products are delivered to the user in case of impossibility of the delivery of the order within the agreed period for reasons attributable to the user.

The assumption of risk by the user with respect to the products will take place at the time of delivery, regardless of when the user acquires ownership of the products. Therefore, Vico House Deco. will not be responsible for any theft, robbery, deterioration, damage or loss of the products that occurs after the delivery of possession of these to the user.

 

10. Responsibility for delivery

 

Vico House Deco. does not guarantee the permanent availability of the products, being exonerated from any type of responsibility as long as it does not cause a malicious breach on the part of Vico House Deco, or that derives from errors in the unavailability of the service of the telematic data transfer networks beyond their control.

In addition, Vico House Deco. will be released from the fulfillment of its delivery obligations provided for in clause 9 above, and declines all responsibility in this regard, in the following cases:

a) Total or partial non-payment of the user.

b) Omission or inaccuracy of the information that, in accordance with Clauses 3, 5, 6 and 7, the user must provide in the purchase order at the time of placing the order.

11. Returns

11.1. Withdrawal

In accordance with the provisions of Spanish legislation, the user has the right of withdrawal, by virtue of which he may return the product received if he finds that it does not meet his expectations.

The exercise of the right of withdrawal is reserved to those users who act as consumers and / or users, in accordance with the definition given of them by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. This right may be exercised within a maximum period of fourteen (14) calendar days from receipt and according to the official calendar of the place where the product has been delivered. In order to exercise this right, the product must be in perfect condition and keep the original packaging.

The refund of the purchase amount will be made and with the same means of payment used for the payment of the order and, in any case, within a maximum of fourteen (14) calendar days from the reliable receipt of the withdrawal request, provided that whenever Vico House Deco. who manages the collection of the product. In the event that the user returns the product through a transport company of their choice, the refund of the purchase amount will be made from the moment Vico House Deco. have effective knowledge of the shipment of the product or, failing that, from the receipt of the product.

The return costs derived from the exercise of the right of withdrawal will be paid by Vico House Deco. only when they correspond to shipments initially destined for the territories of Spain, France and Italy. In case of having contracted the initial shipment for an amount higher than the basic shipment, in case of exercise of the right of withdrawal, only the part corresponding to a basic shipment will be reimbursed. The customer must bear the return costs and deliver the products to the address specified byVico House Deco.

In case the products do not arrive in perfect condition, Vico House Deco. reserves the right to pay a lower amount for your order, being able to endorse those amounts that the user must pay for the breach of the obligations established herein.

 

11.2. Defective or damaged product during transport

 

When the product has been damaged during transport, it is essential that the user notify it the same day the products are received and write it down on the carrier's delivery note.

Vico House Deco. will bear the shipping costs for the delivery and return of the product.

If the user wishes to return the merchandise with a transport company other than that proposed by Vico House Deco. and the transport company selected by the user offers higher rates, the user will assume the difference in the cost of transport.

Before opening a product, the user must verify the conformity and condition of the products, the integrity of the packaging and that the number of packages delivered correspond to what is indicated on the transport bill, making an immediate claim, in case there is some anomaly. If the user detects any abnormality before opening the product, Vico House Deco. Please do not open the seal or its packaging and write on the delivery note "I accept with reservation" and also specify the cause.

In the event that the user is not satisfied with the status of the delivered products, they should contact immediately with Vico House Decoby email to info@vicohousedeco.com and always within 24 hours of receipt of the order.

12. Customer service

 

You can contact the customer service of Vico House Deco. in the email indicated below and within the business hours established for this purpose.

 

- Email address: info@vicohousedeco.com

13. Warranty

 

All our products are guaranteed at the national level, against manufacturing defects for 2 years, except for those products that indicate another term.

The warranty is expressly excluded in the following cases:

a) Transportation, accidents, improper use and other damages not due to the normal use of the product by the customer after the delivery of the merchandise. This warranty only covers transport damage caused before the material is received.

b) Transportation of the product without the original packaging.

c) Burns, cuts, scrapes, wrinkles, marks, scratches or other damage caused by animals or by improper use of the product.

d) Use or contact with chemical products (acids, solvents, dyes, paint, ammonia, lacquers or other hairdressing products ...) or treatment with cleaning products not indicated for the specific upholstery of the guaranteed product.

e) Color deterioration due to exposure of the product to the action of sunlight or other sources of heat.

f) Indirect damages and losses of any kind.

g) Damages, personal and / or material, caused as a consequence of non-compliance, by the user, with the rules and instructions given byVico House Deco. for the installation, use and maintenance of the product.

 

14. Force majeure

 

Vico House Deco. will not be liable for the total or partial breach of the obligations derived from this contract or for the delay in the realization of the same if said breach is due to a circumstance of force majeure, including general, territorial or sector strikes, flood, fire, etc. .

 

15. Protection of personal data

 

In compliance with the provisions of Organic Law 3/2018 of December 5 and Regulation EU 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to treatment of personal data and the free circulation of these data, and in the current regulations applicable at all times, we inform you that your personal data collected through this document will be processed by Vico House Deco.in order to comply with the existing business relationship between you and our company.

Personal data may be communicated to third parties as long as said communication responds to a need for development, compliance and control of the commercial relationship, and / or is limited to the aforementioned purposes, in accordance with current regulations applicable on the matter. .

We inform you that you can exercise your rights of access, rectification, cancellation, opposition, limitation of treatment and portability at any time at the business address of the aforementioned merchant or by sending an email to the following address: info@vicohousedeco.com.

You will find more detailed information on the processing of personal data by accessing the Privacy Policy of the website ofVico House Deco 

 

16. Intellectual property

 

Vico House Deco. will retain all intellectual and industrial property rights, including the rights to business secrets, relating to all plans, standards, paintings, diagrams, graphic material, photographs, design samples, content and other documents, whether in electronic form, printed, as prepress material or brochures that will be delivered to the user in the context of manufacturing, testing, demonstrating and marketing their products.

 

17. Nullity or voidability, applicable law and jurisdiction

 

If any of the clauses of this contract are void, voidable, illegal or illicit, in such case, and in the broadest interpretive sense allowed by law:

a) Said declaration will not invalidate the rest of the contract, which will maintain its validity and effectiveness; and

b) The null or voidable clause or clauses must be replaced or adjusted preferably to be annulled.

These General Conditions of Sale will be governed or interpreted, in everything not expressly provided herein, in accordance with Spanish legislation.Vico House Deco. and the user, agree to expressly renounce any other jurisdiction that may be applicable and submit any controversy that may arise from the provision of the products or services that are the object of these General Conditions of Sale to the courts and tribunals corresponding to the consumer's domicile. In addition, the consumer may choose the jurisdiction of the courts of the city of Corbera de Llobregat (Spain).

In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, and with Law 7/2017, of November 2, we offer you the following link that allows access to the online dispute resolution platform of the European Union:

https://ec.europa.eu/consumers/odr/main/index.cfmevent=main.home2.show&lng=ESS